What we do
We handle the plumbing problems homeowners and small businesses call about most: clogged drains, sewer backups, leaks and burst pipes, water heater failures, toilets, faucets, disposals and sump pumps. You can see the full list on our plumbing services page.
The 24/7 line is the front door. A person answers, asks what is happening and tells you what to do while a plumber is on the way, such as where to close the main shutoff.
How we work with you
These are the habits we hold ourselves to on every call.
- Price before work. You hear the problem, the fix and the cost before we begin.
- Plain explanations. We say what failed and why, in words you can repeat to a landlord or insurer.
- Repair or replace, honestly. When a repair will not last, we say so and show you the numbers.
- Permits when they apply. Some jobs need a permit through the city. We can point you to Melrose Inspectional Services to confirm what applies.
What we do not claim
You will not find invented review counts, awards or founding stories on this site. We would rather you judge us on the phone call and the quote.
In Melrose, the city says plumbing and gas permits are granted only to licensed professionals. Ask any plumber, us included, to confirm licensing and permit handling before you hire.
The problems we are called for most
These are the situations that fill the phone line, grouped by what the homeowner sees.
Water where it should not be
Burst pipes, leaking fittings and mystery wet spots. We find the source and repair it, and our leak detection page explains how we pinpoint hidden leaks.
Drains that will not clear
Slow sinks, backed-up tubs and sewage smells. A drain cleaning visit clears the line, and a camera shows what caused the blockage.
No hot water
A tank that has stopped heating or started leaking. We repair what is worth repairing and replace what is not, as our water heater repair page explains.
Basement water
Sump pumps that fail in a storm and sewer lines that back up into the lowest floor. Our sump pump page covers what to check first.
How our emergency line works
When you call, a dispatcher asks four things: the address, what the problem is, whether water is still running and whether anyone is at risk. Those answers help us decide which plumber to send.
While the plumber is on the way, we tell you what to do. For a leak, that usually means closing the main shutoff and opening a low faucet to drain the lines. For a backup, it means stopping water use and keeping people away from the affected floor.
We confirm the price after the plumber has seen the problem and before any work begins.
What to have ready before you call
A few details make the first conversation faster and the visit more useful.
- The address and a contact number. If you are calling from somewhere else, say where the problem is and who can open the door.
- What you see and hear. Dripping, hissing, gurgling or a smell all point to different causes, so describe them as plainly as you can.
- Where the shutoff is. Most homes have a main water valve near the meter or where the pipe enters the house. Find it before you need it and check that it turns.
- The age and type of the fixture. For a water heater, note whether it runs on gas or electricity and read the label for the tank size.
Planned work versus emergencies
Not every call is urgent. A dripping faucet, a slow drain or an old toilet can wait for a scheduled visit, and planning ahead usually gives you time to compare repair and replacement options. Our plumbing installation page covers new fixtures and remodel work.
Emergencies are different. Water that will not stop, sewage coming up through a floor drain or a gas smell near a water heater need action now. For a gas smell, leave the building and call the gas utility or 911 first, then call a plumber.
Where to find us
Our address is 3-5 E Foster St, Melrose, MA 02176. Most work happens at your property, so the fastest way to reach us is the phone. Details are on our contact page.
Ready when you are
Call the 24/7 line any time. Describe the problem and we will tell you what happens next.
Call (339) 216-9771